FAQ

If you don't find the answers to your questions in our FAQ, give us a call at (833) SUNNYPICKUP or support@sunnypickup.com and we'll be happy to help!

What are your basic laundry services?

We offer pickup and delivery of laundry/ dry cleaning to individuals and businesses. Our vehicles are solar powered, and we utilize the top eco friendly ingredients processes in the laundry industry.

Is there a pickup and delivery charge?

No! We will only charge you per pound of laundry and per item of dry cleaning.

Can I place and manage my order online?

We encourage it. You can place your order on-line and set up your account by clicking here. Or, you can download our app to your iOS or Android device(s); either a mobile or tablet. Click here to download our iOS application, and here for our Android application.

Can I place my order by phone?

Yes! Call us at (833) SUNNYPICKUP.

What is the typical turnaround time?

Our wash and fold laundry service has a 24-hour turnaround time; dry cleaning has a 48-hour turnaround time. Mixed orders will arrive in 48 hours.

What are your hours of operation?

Monday through Saturday our pickup and delivery windows are 7am-9am, 9am-11am, and 6pm-9pm. Sunday our windows are 9am-11am, and 6pm-9pm.

So then how do I pay?

We accept all major credit and debit cards, and you can pay online.

Do you offer same day service?

We can expedite your service for an additional $9.95.

I am ready to place my wash and fold order, but do not know the weight of my clothes, what should I do?

Estimate it. We will weigh it at our facility. If the difference is more than 10 pounds, we will call you.

15 pounds: About 5 shirts, 4 pairs of pants, 10 tees, 2 pairs of shorts, 3 towels, 10 socks, and 10 undergarments.

20 pounds: Roughly 7 shirts, 5 pairs of pants, 10 tees, 4 pairs of shorts, 5 towels, 20 socks, and 15 undergarments.

25 pounds: About 10 shirts, 6 pairs of pants, 15 tees, 4 pairs of shorts, 5 towels, 20 socks, 15 undergarments, and bed sheets.

How do you ensure quality?

We have been in the business for 6 years and own 7 laundromats containing over 1000 machines (washers and dryers). We process more than 2000lb a day without complaints.

But importantly than that, we do what it takes to get everything right: If you find a stain that has slipped through the cracks or your garment doesn’t meet our (or your) quality standards, please email support@sunnypickup.com and we’ll provide a complimentary re-cleaning.

I am ready to place my first order; however, I don’t know what to place my clothes in. What should I do?

Deposit your clothes in any container such as a garbage bag, laundry bag, etc. We will return your order in one of our bags that you can then use for future orders.

What are those weird looking vehicles I have seen around town?

Those are our solar/battery powered delivery trucks! Learn more about them, and our commitment to the environment, in our About Us section.